Returns, Refunds and Replacements
Returns, Refunds and Replacements Policy
Return and Refund policies are only applicable for the Mouserise products purchased on www.mouserise.com
Return Policy
Products can be returned within 7 days after the product purchase and delivery confirmation. To file a return email us at Support@mouserise.com.
To be eligible for a return, your product must be returned in new and unused condition, in its original box, and with all the paperwork (this includes warranty, Info card, invoice, etc), parts, and accessories that are included with it to ensure full credit.
Returns filed after 7 days are not eligible for refunds.
Products can be either replaced or refunded under the terms and conditions of the warranty of that product, Refund, and Replacement Policies.
Note: Please do not send your purchase back to us without filing a return.
To return the product for Refund and Replacement.
You can send us the product to our office address, but you will be responsible for paying for your own shipping costs for returning your item.
or
We can arrange a product return pick-up from your address, but the shipping, processing and handling amount will be deducted from the total refund amount.
Refund Policy
Once we receive your returned product, you will be notified. After inspecting and testing the product we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Refunds issues
If you face any problem with a refund please follow the following checks.
- First, check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
Replacement Policy
To apply for a replacement in case of a defective product under warranty email us at Support@mouserise.com along with required attachments as informed above, after which the following procedure will be followed by the company.
- Our team will process the complaint email and approve it within 24hrs.
- In the approval, we will notify you of the further process of replacement.
- For replacement, the defective product should be returned to us (refer to Return Policy) as it is on our office address provided on the Customer care page. The product must be in its original box along with other original accessories included as per the contents.
- On receiving the product, you will be notified, our technical team will inspect the returned products to identify the causes of failures/defects/damage.
- If the product genuinely has a manufacturing defect we will either replace the product or refund the amount according to the refund policies.
- Else if the product has physical damage (scratches, marks, or blemishes on the item and if the product has been seized or altered in any way) then it will not qualify for a replacement or a refund.
The whole process of Returning, Refunding or Replacement may take around 8 – 10 working days depending on the third-party shipping services, Bank processing time, Pandemic rules and regulations, or acts of God. You will be updated regarding courier tracking and products.
🚚 Cancellation & Shipping Policy
Effective April 2025
Your convenience is our priority. Please review our cancellation and shipping policies below to understand how we process orders and ensure timely delivery.
❌ Order Cancellation Policy
Customers may cancel their order within 12 hours of placing it. To request a cancellation, send an email to support@mouserise.com. Your email must clearly include your order number, the name of the product you ordered, your full name, and your contact number.
After the 12-hour cancellation window, all orders are prepared and dispatched. Once an order is dispatched, it cannot be cancelled. In such cases, if you no longer wish to keep the product, you must proceed through our Return and Refund Policy as outlined on our website.
📦 Shipping Policy
Mouserise partners with third-party logistics providers to ensure safe and timely delivery of your orders.
Delivery Estimates Estimated delivery times are provided on the product page after you enter your PIN code.
We strive to deliver products as quickly as possible, with a maximum delivery window of 10 days from the date of order confirmation. Delivery times may vary based on your location, local conditions, or during public holidays, festivals, or unavoidable circumstances (such as natural disasters or regional restrictions).
📧 Contact Information
Customer Support For product queries, cancellations, warranty issues, or help with returns and refunds:
Email Us At :support@mouserise.com