Returns, Refund & Replacement Policy
Return Policy
Customers may request a return within seven (7) days from the date of purchase or delivery, whichever is later. Return requests submitted beyond this period are not eligible for a refund.
 Refund & Replacement
There are two options for returning your product:
- Self-shipping : You may return the product to our designated resturn address at your own expense.
- Mouserise pick service : We can arrange a pickup from your location. In such cases, applicable pickup,handling & processing chargers will be deducted from your refund.
All returns and replacements are subject to Mouserise’s standard Warranty and Return Policy conditions.
Refund Policy
Refunds are only processed once the return request has been approved and the returned item has been received and inspected. The steps are as follows:
- You will be notified upon our receipt f the returned item
2. Our team will inspect and test the product to ensure it meets return conditions
3. You will recieve an email notifying you whwather you refund is approved or rejected
4. If approved, the refund will be issued to your original payment method with in the applicable processing timeframe
Contact & Support
For all inquiries regarding returns, refunds, and replacements, you may reach out to our support team:
Email: support@mouserise.com
WhatsApp: +91 73382 73899
You may also visit our official website at www.mouserise.com for more details.