Mouserise Return, Refund & Replacement Policy

Effective April 2025

Return Policy

At Mouserise, we accept return requests within seven days from the date of purchase or delivery, whichever occurs later. Customers who wish to return a product must initiate the process by contacting our support team via email at support@mouserise.com, through WhatsApp at +91 7338273899, or through the Returns section available in their Mouserise account.

All return requests must first be reviewed and approved by Mouserise. Once approved, detailed instructions for returning the product will be provided.

Products eligible for return must be in new, unused condition, must be returned in their original packaging, and must include all original accessories, warranty cards, information cards, invoices, and any other documents provided at the time of purchase.

Return requests submitted after seven days from purchase or delivery will not be accepted. Customers are strictly advised not to send products back without receiving formal return authorization from Mouserise.

Refund Policy

Refunds at Mouserise are issued only after the returned product has been received, inspected, and approved by our technical team. Upon receipt of the returned item, the customer will be notified. The product will undergo inspection to verify that it meets return eligibility requirements. Following the inspection, the customer will be informed whether their refund request has been approved or declined.

If approved, the refund will be processed to the original method of payment within the applicable processing period.

*The timeframe for refunds may vary depending on the customer’s bank or payment provider.

Refunds will not be granted if the returned product is found to be used, damaged, altered, missing components, or otherwise not in its original sale condition. Products that have been tampered with, repaired without authorization, or show signs of misuse will also not qualify for a refund.

Replacement Policy

Customers who receive defective or damaged products may request a replacement subject to approval by Mouserise. All replacement requests must comply with the same eligibility requirements as return requests. Mouserise reserves the right to evaluate the condition of the product and to approve or decline replacement requests based on inspection findings and stock availability.

Products that qualify for replacement will be exchanged for the same model and variant, subject to inventory availability. If the same product is unavailable, Mouserise may offer an alternative solution at its discretion. Products provided under promotional offers, giveaways, or complimentary packages are not eligible for replacement unless explicitly specified.

Contact Information

For all queries and communications related to returns, refunds, and replacements, customers must reach out to Mouserise through the following contact details.

For support requests including returns, refunds, replacements, warranty claims, and product assistance, please email support@mouserise.com. For general inquiries, collaborations, partnerships, or feedback, please contact info@mouserise.com. Customers seeking real-time assistance can connect with Mouserise via WhatsApp or call at +91 73382 73899 during official support hours, Monday to Saturday, between 10:00 AM and 6:00 PM IST.