To raise a complaint, you are required to follow the process below:

1. Email Support

Send an email to support@mousrise.com with the following mandatory information:

• A scanned copy of your purchase proof (Invoice or order confirmation)
• Photos or videos clearly showing the current condition of the product
• A brief description of the issue you are facing

2. Phone or WhatsApp Support

Alternatively, you may contact our support team at +91 82175 88451 for immediate guidance. Our team will advise you on the appropriate next steps.

Customer support is available from Monday to Saturday, between 10:00 AM and 6:00 PM IST. During these hours, our support team is actively reviewing and addressing customer queries and service requests.

Emails sent to support@mouserise.com during active customer support hours will typically be reviewed and responded to within the same business day. Messages received outside of business hours will be addressed on the next working day.

The email address support@mouserise.com is designated exclusively for handling product-related matters. This includes product usage issues, technical concerns, warranty registration, warranty claims, return or replacement requests, and shipping-related inquiries. Emails that do not fall within these categories may not be reviewed or receive a response, and no further action will be taken on such requests.